Mumbai: A suburban train from Badlapur was mistakenly routed to platform 5 instead of its designated platform 4 at Chhatrapati Shivaji Maharaj Terminus (CSMT) on Tuesday afternoon, triggering a cascading disruption that lasted approximately 25 to 30 minutes before normal movement was restored.
In swift action, railway authorities suspended the station master on duty for issuing a wrong signal that directed the train towards an already occupied platform, indicating prima facie human error in routing.
Officials said platform 4 was occupied by another local when the incoming train was cleared towards platform 5, creating a conflict in the terminal yard — among the most congested sections of the suburban network. As a result, platforms 5 to 8 were blocked, forcing a halt in train movements from 3.18 pm. With multiple rakes held up in the approach section, services between CSMT-Kurla of the Central Railway suburban network were impacted.
To restore operations, railway staff initiated a "backing" procedure — a controlled reversal of trains under strict signalling supervision — to clear the congestion and realign train positions.
The process, executed carefully in a high-frequency terminal handling trains every few minutes, helped gradually resume services. Central Railway's chief public relations officer Swapnil Nila clarified that there was no safety risk or near-miss situation. The internal home signal governing entry into suburban platforms at CSMT was at red, and the motorman of the Badlapur local complied, halting the train before it could enter an occupied line. A safe distance of over 130 metres was maintained between the two trains at all times.
The rake that was to terminate at CSMT was later turned around and departed as a Titwala local at 3.58 pm, once train alignment was restored.
Preliminary findings indicate that the incident stemmed from an incorrect signal clearance or route setting, for which the station master has been held accountable. Officials stressed that built-in safeguards under the Indian Railways signalling system functioned as intended, preventing any unsafe movement.
An inquiry has been initiated to establish the exact sequence of events. Railway sources said the episode underscores how even a single routing lapse at a high-pressure terminal like CSMT can disrupt multiple services due to tightly packed suburban schedules.
Many passengers of the Badlapur-CSMT local got down on the tracks to walk to CSMT as the train was stuck for 20 minutes.
Officials said that since it was non-peak hour, there was no major impact on punctuality.